Decision-making: Theory and practice

SM Turpin, MA Marais

Abstract


This paper compares a number of theoretical models of decision-making with the way in which senior managers make decisions in practice. Six prominent decision-makers were interviewed about their own decision-making style, as well as their use of decision support technology. Significant variation was found in personal decision-making styles. However, some central themes emerged, such as the importance of sensitivity to the decision-making context, attention to the presentation of information, and the use of intuition. In terms of the use of decision support technology, the use of self-help tools, such as office software, was clearly favoured.

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DOI: https://doi.org/10.5784/20-2-12

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ISSN 2224-0004 (online); ISSN 0259-191X (print)

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